Client Confidentiality

In line with most private therapy providers, TranceForm Psychology acknowledges every client’s right to confidentiality.

What this means in practical terms is that we will never knowingly discuss, publish or disseminate any information about you, or that you are, or have been in the past, a client of Tranceform.

Your particular problem and the information about your problem that may be discussed during your therapy sessions is entirely confidential and is treated accordingly by our business.

Client information is NOT shared between therapists within the clinic and we are not subject to the same data dissemination requirements as the NHS – in other words your private medical file will not reflect that you have sought psychological help.

If you choose to share the fact that are engaging our therapy services with your spouse, parent, friend or relations then that is obviously completely fine, but if you prefer absolute anonymity, then please be assured that this also completely fine.

Please be aware that in almost every case, we will not acknowledge that you are one of our clients even to a friend or relative who might call and ask about “how it’s going” or such like.

Tranceform is a registered data processor with the ICO and conforms to all current GDPR regulations.

Paul and Joan both hold enhanced DBS certificates with the current versions valid until 2026.

Facebook

Tranceform Psychology have an active Facebook page and we are connected to a lot of people, both clients and non-clients in the West Midlands area.

If you are a current or past client we will not attempt to establish a “friend” link with you unless we have mutually agreed this with you.

If you make a friend request to us then we will normally respond affirmatively.

The same criteria for connecting as “friends” also applies to both Joan’s and Paul’s personal Facebook pages.

Chance Encounters

Although the West Midlands is a pretty big place, there is always the chance that we might “bump into each other” somewhere.

In general terms, we have a policy of not acknowledging you publicly in case you have kept your therapy private and have concerns about any of our other clients observing us engaged in that acknowledgement.

Client Records

We are required, as part of our Professional Insurance Policy, to produce, maintain and retain client information for a period of five years after termination of therapy.

All files are kept in a secure locked cabinet for the required period.

After the required period has lapsed, we move the files to another secure location rather than destroying the files.

If you need more information about how we manage client confidentality you can contact Paul on: paul@tranceformpsychology.com